物流政策

🇨🇦 Canada-Based Fulfillment

All orders are shipped directly from Toronto, Ontario, Canada.

We proudly serve customers across Canada with fast and reliable domestic shipping.

Orders are processed Monday through Friday (excluding statutory holidays).

  • Orders placed before 11:00 AM EST may qualify for same-day shipping.

  • Orders placed after 11:00 AM EST will ship the next business day.

All orders are subject to payment verification and fraud screening.

🚚 Shipping Carriers

We ship via trusted and trackable Canadian carriers:

  • Canada Post

  • UPS

  • Purolator

  • FedEx

Tracking information will be emailed once your order has been dispatched.

📍 Shipping Rates & Delivery Times (Canada Only)

Province Estimated Delivery Time Shipping Cost
Ontario 1–3 Business Days $14.00 CAD
QC, MB, SK 2–4 Business Days $14.00 CAD
BC, AB 3–5 Business Days $18.00 CAD
Atlantic Provinces (NB, NS, PE, NL) 4–7 Business Days $24.00 CAD
Express (All Provinces) 1–2 Business Days $25.00 CAD

Delivery times are estimates and may vary due to carrier delays, weather conditions, or remote location factors.

🏠 Address Accuracy

Customers are responsible for ensuring that shipping information is accurate and complete at checkout.

Best CCTV Shop is not responsible for:

  • Incorrect or incomplete addresses

  • Packages returned due to address errors

  • Delays caused by incorrect information

If a package is returned due to incorrect address:

  • Reshipping fees will apply

  • Original shipping fees are non-refundable

Address changes cannot be guaranteed after shipment.

✍️ Signature Requirement (High-Value Orders)

For higher-value security equipment orders, we may require:

  • Signature upon delivery

  • Direct delivery confirmation

This helps prevent fraud and protects both parties.

If a customer refuses delivery or signature, the order may not qualify for refund.

📦 Lost or Stolen Packages

Once the carrier marks a package as delivered:

  • Responsibility transfers to the customer.

Best CCTV Shop is not liable for:

  • Stolen packages

  • Packages left unattended

  • Delivery to incorrect address provided by customer

If your package is missing:

  1. Contact the carrier immediately.

  2. File a claim if necessary.

  3. Notify us at blissbox521@gmail.com for assistance.

Fraudulent claims will be investigated.

⏳ Shipping Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Natural disasters

  • Remote delivery locations

Delivery estimates are not guaranteed unless explicitly stated.