Frequently asked questions | 常见问题
Before contacting us | 联系前准备
What information should I provide? | 需要提供哪些信息？
What information should I provide? | 需要提供哪些信息？
Please include the product model, order number (if applicable), camera/recorder type, and a clear description of the issue.
请提供产品型号、订单号（如适用）、摄像头/录像机类型以及问题说明。
How do I confirm compatibility? | 如何确认兼容性？
How do I confirm compatibility? | 如何确认兼容性？
Check camera technology, resolution, PoE standard, codec support and recorder channel capacity before ordering.
购买前请核对摄像头制式、分辨率、PoE标准、编码格式和录像机通道容量。
Technical support | 技术支持
Why is remote viewing not working? | 为什么无法远程查看？
Why is remote viewing not working? | 为什么无法远程查看？
Confirm that the recorder is online, the mobile app is correct for the brand, and the device verification code or account permissions are valid.
请确认录像机已联网、使用正确的品牌应用，并检查设备验证码或账户权限。
How much recording storage do I need? | 需要多大录像容量？
How much recording storage do I need? | 需要多大录像容量？
Storage depends on camera count, resolution, frame rate, codec and recording schedule. Send us these details for an estimate.
容量取决于摄像头数量、分辨率、帧率、编码格式和录像计划，可联系我们协助估算。
Orders & service | 订单与服务
When will support reply? | 多久可以收到回复？
When will support reply? | 多久可以收到回复？
We review support requests during business hours. Complex compatibility or warranty cases may require additional product information.
我们会在工作时间处理支持请求；兼容性或保修问题可能需要补充产品资料。